”” Shipping policy – FreshenOPT Auto Parts Inc.

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Shipping policy

Shipping & Exchange Policy

Effective for all purchases made at freshenopt.ca

1. Shipping Rates & Delivery Times

1.1 Cabin Air Filters / Engine Air Filters / Car Accessories

  • FREE Standard Shipping for orders $34.99 CAD or more (Canada & U.S.)

  • Flat-rate shipping of $9.99–$15.99 CAD for orders under $34.99 CAD

Shipping Options for Orders $34.99 CAD and Above:

Region Standard Shipping Expedited Shipping
Canada (GTA & Quebec) Free (2–5 business days) $15.99 CAD (1–3 business days)
Canada (Other Provinces) & U.S. Free (2–7 business days) $24.99 CAD (1–3 business days)
International (Rest of World) $55 CAD (12–60 business days) $65 CAD (7–12 business days)

We ship via: UPS, Canada Post, FedEx, DHL, Purolator, Canpar Express, and USPS.
Shipping times may vary during holidays or public health disruptions.

1.2 Online Exclusive Car Accessories

No refunds or exchanges are available for online-exclusive accessories.
Please double-check product details before placing your order.

1.3 A/C Parts – Condensers & Evaporators

  • FREE Standard Shipping on orders over $100 CAD (Canada & U.S.)

  • Delivery time may vary depending on location and seasonal conditions.

1.4 Shipping Inquiries

Questions about shipping? Refer to our FAQ or email: support@freshenopt.ca

2. Order Cut-Off Times

2.1 Standard & Expedited Shipping

  • Orders placed before 3 PM (EST), Monday to Friday, ship the same day.

  • Orders placed after 3 PM on Friday, weekends, or holidays will ship the next business day.

2.2 Express & Priority Shipping

  • Orders placed before 2 PM (EST), Monday to Friday, will ship same day.

  • Orders placed after that cut-off will ship the next business day.

3. Shipping Restrictions

3.1 P.O. Box Addresses

  • Additional processing time may be required.

  • We will reach out via email to confirm P.O. box addresses, as some carriers do not accept them.

3.2 Shipping to Multiple Addresses

  • Only one shipping address per order is allowed.

  • For multiple shipping locations, please place separate orders.

  • For bulk or corporate orders, contact support@freshenopt.ca

4. Taxes & Duties

  • Prices shown on our website do not include taxes.

  • Sales tax and shipping costs are calculated at checkout.

  • International customers: Duties and tariffs are not included. FreshenOPT is not liable for any customs charges that may apply upon delivery.

5. Exchange & Return Policy

We want you to be 100% satisfied with your purchase.

5.1 General Return Terms

  • Returns or exchanges are accepted within 7 days of purchase.

  • Items must be unused, undamaged, and in their original packaging.

  • Certain products are non-refundable (see exclusions below).

  • Refunds are processed within:

    • 14 business days for credit/debit card purchases

    • 24–48 business days for PayPal purchases

5.2 Non-Returnable Items

  • A/C parts

  • Online-exclusive accessories

  • Special-order items

  • Sale items (see Section 6)

5.3 Filter Exchange (Cabin / Engine)

If you received the wrong filter model or a damaged product, please:

Eligibility Checklist:

  • Return initiated within 7 days of delivery

  • Item is unused and in original packaging

  • Proof of purchase is available

  • You have received a Return Number (RN) from us

To request a Return Number (RN), contact us:

Mail returns to:
FreshenOPT Auto Parts
Unit 14 – 85 Ferrier St, Markham, ON, Canada, L3R 3K6

Include your RN number, receipt, and note if you want an exchange or refund.

5.4 Return Shipping Charges

  • If the return is our error (wrong item or damaged product), we will cover the return shipping.

  • For all other returns, you are responsible for return shipping and risk of damage/loss during transit.

5.5 Return Shipping Label

  • Upon approval, you will receive a prepaid return label.

  • If the return is not due to our error, the cost of the return shipping will be deducted from your refund.

5.6 Damaged or Defective Items

If your item arrives damaged or defective, contact us immediately. We'll work with you to resolve the issue as quickly as possible.

6. Final Sale Items

  • Sale items are final sale and cannot be returned or exchanged.

  • Discount codes cannot be applied to sale items.

7. Contact Us

If you have any questions or need help with your return or exchange:

📧 Email: support@freshenopt.ca
📞 Phone: (905) 604-2990
💬 Chat: Use the message icon at the bottom-right corner of our website
📄 Contact form: freshenopt.ca/pages/contact-us